The problem is their launch failed miserably. Too many things were done badly, and their partnership companies didn't do what they said they would.
Really? I thought it was a success!
What you said sounds like what happened with OpenPandora, where everything pretty much fell apart, and the device, although real, seemed to be vaporware. Everything that could've gone wrong went wrong (incorrect shipping, faulty parts, bad mfrs. that didn't do the orders, etc.)