Hello there,
I am new to this forum and I have made an account in hopes of resolving problems that I am experiencing.

I have a problem with my new TI nspire CX calculator. I can't seem to get it detected on the TI Nspire Student software that was given to me on the CD. That didn't work, so I installed the newest version of the software 3.1. Still no fix.

I am using Windows 7 64 Bit Ultimate as the operating system.

This is what I see in the connected handhelds window:


After a couple of clicking on the connected handhelds window I got this sort of message:


Then I ran the diagnostics tool that came with the software. This is what my results were:


Right at the beginning of the diagnostics test I got this message:



The calculator is detected in the device manager. It charges the calculator and the calculator itself is working. Here is a picture of the device manager:


In the attachment I have the diagnostics file from the diagnose tool.

Do you have any idea what could be going on? I am thinking this is a software issue but I am not sure. I hope there is a way to fix this. I like the calculator so far and I have read about the connections with the student software and all the features.

Thanks in advance

Alexander Tham