Author Topic: Need computer help ASAP [FIXED]  (Read 10060 times)

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Offline annoyingcalc

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Need computer help ASAP [FIXED]
« on: March 18, 2014, 09:47:30 pm »
About 5-6 months ago, I bought my Windows 8.1 laptop. I have been very satisfied with it.


Yesterday, I thought explorer.exe crashed, the taskbar dissapeared.


I tried starting it with cmd.It did not start.


I restarted, after logging in I got a black screen, if I open task manager, I can open the file browser, cmd everything.


If I try to open PC Settings (The basic Windows 8 settings menu) I get this box.


Explorer.exe Error! Unidentified Class!


Please help.
« Last Edit: March 19, 2014, 07:28:10 pm by annoyingcalc »
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Re: Need computer help ASAP
« Reply #1 on: March 18, 2014, 10:08:05 pm »
Sounds like a virus.

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Offline annoyingcalc

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Re: Need computer help ASAP
« Reply #2 on: March 18, 2014, 10:12:45 pm »
Yes, that was my first thought, I am running my anti-virus.
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Re: Need computer help ASAP
« Reply #3 on: March 18, 2014, 11:27:03 pm »
Which one? MSE?
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Re: Need computer help ASAP
« Reply #4 on: March 19, 2014, 12:05:25 am »
Your antivirus software might not find it.  (Every app that starts in windows 8 is supposed to be check by the antivirus software that you have set.)  If the virus could start and not be seen by the antivirus software the antivirus software might not define it as a virus or worse is not capable of functioning correctly due to the virus...

If your antivirus software cannot find it maybe you could try to use windows restore.  Maybe you could also start in safe mode.  Sorry I use linux not windows (for a reason).

Oh just one important thing.  If you can you should disconnect your computer from the internet, LAN, etc. You don't want you passwords and personal info to be given to some f***er or a worm virus to infect your other PC's on your network.

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Re: Need computer help ASAP
« Reply #5 on: March 19, 2014, 10:31:38 am »
Sounds rather like you broke something by installing/removing stuff. Could be a virus, too, but it would be a very crappy one - normally virus programmers want the user not to notice, so they'll make sure they don't break obvious stuff. Still, an antivir scan can't hurt.

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Re: Need computer help ASAP
« Reply #6 on: March 19, 2014, 11:38:38 am »
Quote
Maybe you could also start in safe mode.
That's what I would try. Also (I don't know how but I know its possible because my parents have done it) you could restore your computer's settings and everything from before it crashed.
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Re: Need computer help ASAP
« Reply #7 on: March 19, 2014, 11:49:39 am »
In my case, in Windows 7, I no longer really bother relying on my antivirus on first try to clean my computer. I just restart in safe mode then reboot from an old system restore point and problem solved. However, system restore sometimes screws up my Avast install, although not as often anymore. It solved me more problems than Avast or another antivirus did.
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Re: Need computer help ASAP
« Reply #8 on: March 19, 2014, 02:47:55 pm »
I got a very similar problem when updating my windows 8 laptop to windows 8.1. Explorer.exe didn't refuse to start on my laptop, but it kept crashing and restarting over and over again. I tried several things back then, but the only thing that worked for me was a system restore and downgrading to windows 8.0.
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Offline annoyingcalc

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Re: Need computer help ASAP
« Reply #9 on: March 19, 2014, 06:45:00 pm »
I have tried safeboot with the same results, a virus scan turned up nothing, and I have had 8.1 for months. But I just got a computer update before this happened, maybe something went wrong with it.
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Offline annoyingcalc

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Re: Need computer help ASAP [FIXED]
« Reply #10 on: March 19, 2014, 07:27:52 pm »
Fixed it, I uninstalled the Windows update (Security fix) and now my computer functions just fine :D
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Re: Need computer help ASAP [FIXED]
« Reply #11 on: March 19, 2014, 07:29:35 pm »
Did you have any luck installing the update again afterward?
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Offline annoyingcalc

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Re: Need computer help ASAP [FIXED]
« Reply #12 on: March 19, 2014, 07:32:18 pm »
Yes, I think my computer's screen turned off during the update, and I had thought my computer was off and hit the power button to turn it on, but turned it off instead -.-
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Re: Need computer help ASAP [FIXED]
« Reply #13 on: March 20, 2014, 01:49:14 pm »
I think my computer shuts down normally if I press the power button the same way I do to turn it ON. It only shuts down instantly if I hold it down for 5 seconds.
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